Privacy Policy

This page explains how Stoky collects, uses, and protects your personal information when you use our application and website.

Stoky is operated by Epic Grove Ltd, a company registered in England & Wales under number 17285617, with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom. For the personal data described in this policy, Epic Grove Ltd is the data controller. You can contact us about privacy at privacy@stoky.app.

Personal Data means any information that relates to an identified or identifiable individual. We will not use or share your personal data with anyone except as described in this Privacy Policy.

Stoky will not use any of your data except for the limited purpose of providing our store management services.

By using Stoky, you agree to the collection and use of information in accordance with this policy.

Personal Data We Collect

Stoky may collect and process the following information when you use the Service:

• Contact information such as your email address or phone number, which we may use to respond to you or for administrative purposes.
• Usage data collected automatically, including your device’s IP address, browser type and version, pages visited, time and date of visits, time spent on pages, unique device identifiers, and other diagnostic data.
• Any other information you provide through customer support inquiries.

Your Rights and Choices

Subject to certain conditions, you may ask Stoky to take the following actions regarding your personal data:

• Provide you with information about how we process your data and give you access to it.
• Update or correct inaccuracies in your personal data.
• Delete your personal data.
• Transfer a machine-readable copy of your personal data to you or a third party of your choice.
• Restrict the processing of your personal data.
• Object to processing of your personal data for direct marketing purposes.
• Object to reliance on our legitimate interests as the basis for processing your personal data.

You can submit these requests by email to privacy@stoky.app.

How and Why We Use Your Personal Data

Stoky may use your personal data for the following purposes:

• To provide and maintain our Service, including monitoring usage.
• To manage your account and give you access to the features available to registered users.
• To contact you by email, phone, SMS, or push notifications regarding updates or communications related to the Service.
• To provide you with news, offers, and information about services similar to those you have used, unless you have opted out.
• To attend to and manage your requests.
• To evaluate or conduct a merger, restructuring, or sale of assets, where your personal data may be among the assets transferred.
• For data analysis, identifying usage trends, evaluating our campaigns, and improving our Service and your experience.

How We May Share Your Personal Data

We may share your personal information in the following situations:

• With the service providers that run Stoky on our behalf: Google Cloud and Firebase (hosting, database, authentication), Paddle (payments and Merchant of Record), and Postmark (transactional email). Each processes your data only on our instructions.
• With advertising and analytics providers, and only if you accept cookies on our website: Google (Google Analytics 4, Google Ads) and Meta (Meta Pixel).
• In connection with a merger, sale of assets, financing, or acquisition of all or part of our business.
• With our affiliates, who are required to honor this Privacy Policy.
• With business partners to offer you certain products, services, or promotions.
• For any other purpose with your consent.

Retention of Your Personal Data

We store your personal data only as long as necessary to fulfill the purposes described in this policy or as required by law. When the retention period ends, we remove or anonymize your personal data.

Transfer of Your Personal Data

Your information may be processed on computers located outside your jurisdiction, where data protection laws may differ from your own.

Your consent to this Privacy Policy followed by your submission of information represents your agreement to that transfer.

Stoky will take all reasonably necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Your Personal Data

Business Transactions

If Stoky is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your data becomes subject to a different privacy policy.

Law Enforcement

Under certain circumstances, Stoky may be required to disclose your personal data if required by law or in response to valid requests by public authorities.

Other Legal Requirements

Stoky may disclose your personal data in the good faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of Stoky.
• Prevent or investigate possible wrongdoing in connection with the Service.
• Protect the personal safety of users of the Service or the public.
• Protect against legal liability.

Security of Your Personal Data

The security of your personal data is important to us. While we use commercially acceptable means to protect it, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Cookies and Advertising

Cookies are small data files stored on your device by a website you visit.

Stoky itself uses only what it needs to work: your session, your language, and your preferences. These are required for the app to function and are not used for advertising.

On our website (stoky.app) we also use measurement and advertising cookies to understand which ads bring shop owners to Stoky — Google Analytics 4, Google Ads, and the Meta Pixel. These load only after you accept them in the banner shown on your first visit. If you decline, no analytics or advertising cookie is set and no data is sent to Google or Meta. Your choice is remembered for 180 days and applies to both stoky.app and my.stoky.app.

You can change your mind at any time by clearing the cookies for stoky.app in your browser, which brings the banner back. You can also instruct your browser to refuse cookies entirely; the app will still work.

Advertising and analytics cookies never receive your shop data — no products, sales, cash, customers, or staff information is shared with Google or Meta.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personal information from anyone under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can remove it.

Links to Other Websites

Our Service may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the date at the top.

You are advised to review this Privacy Policy periodically. Changes are effective when posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@stoky.app.